printer is not responding?
download a version of HP Print & Scan Doctor designed to resolve printer offline and print job stuck in queue from here
If your printer is not listed there, turn it on and click Retry.
If there is a connection issue, follow the instructions in the tool.
If a screen pops up prompting to turn on printer updates, click Yes and continue.
If a screen pops up prompting to make your printer the default printer, click Yes and continue.
If you are still facing the printer offline problem, follow instructions from Step 1